Single point of contact
One of the greatest benefits of having a single point of contact is the ability for
a client to reduce the number of counterparts that it has to deal with in order to
achieve the desired objective.
The following are just a few reasons that in our eyes make a single point of contact
approach desirable for our clients in today’s complex economy:
• Overall costs benefit
• Reengineering cost structure
• Focusing on your business and benefit from expert know-how
• Redefine quality standards
• Achieve better capacity management
• Implement change and new technologies
Account Management
The time of all company account service personnel, spent in the general
management of the client’s advertising. The account service staff, headed by an
Account Director, provides full range of account management services.
Strategy Planning
The time of company personnel in the development of a marketing communication
on behalf of the client, including briefing, internal company planning meetings and
time spent in an on-going programme of familiarisation with the client’s products and
markets.
Media Planning
The involvement of the Account Director and the media department in the
development of media strategy, including the continuing process of media
evaluation.
Budget Control
This involves the checking and approving of all accounts each month, and the
responsibility of ensuring that budgets are not exceeded without authority.
Contact Reports
The provision of written confirmation of all-important decisions requiring action by
company or client.